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Resume

Analyst with seven years of experience across insurance and healthcare industries, on both carrier and provider side

Prioritizing accurate preparation of sales materials, keeping within deadlines and stated objectives. Background in detailed analysis, managing projects, and optimizing essential workflows. Effective at identifying opportunities for innovation and forging new strategies for improving outcomes.

Experience

Experience

Present
June 2023

Senior Coordinator

Sales Support and Operations
Seattle, WA
Ameritas Insurance

Record Breaking

Drove group division revenue through the simultaneous operational support of three sales representatives, consistently meeting stated objectives and deadlines.

Streamlined RFP (Request for Proposal) and renewal processing through the use of self-built Excel tools, achieving record breaking quote volume during the fourth quarter of 2023.

Extra Mile
Award Recipient
May 2024
Life and Health Insurance License
October 2024
Returned to complete my degree
May 2021
August 2022
January 2021
December 2016

Office Operations Manager

Lilburn, GA
Lilburn Dentistry

Leadership

Supervised team of two front desk staff that assisted with administrative tasks for the practice. Role was occasionally performed in a hybrid setting (remote and in-office). Also oversaw worker training, performance reviews and various HR duties.

Developed an employee handbook that clearly outlined workplace policies which reduced onboarding time by 25% and helped craft a motivational bonus system that aided in exceeding production goals.

December 2016
November 2015

Patient Care Coordinator

Lilburn, GA
Lilburn Dentistry

Project Management

Project lead for migration from office-based server to cloud-based practice management software. This important undertaking involved multiple stakeholders and ensuring deliverables arrived on an accurate timeline, all in a live environment.

Managed the conversion of 2000+ physical patient charts into electronic health records (EHR), including moving x-rays from legacy software. Complied with medical record retention policy and HIPAA laws.

Educaton

Education

Bachelor of Science

Management

Class of 2022
Clemson, SC
Study Abroad
London, UK
Relevant Coursework

Business Strategy

MGT4150

Capstone course for seniors. Various methods are used in analyzing complex business problems, requiring students to integrate their knowledge of all areas of business. Student participation, written and oral communications are stressed.

Volunteer

Volunteer

Present
December 2021

Vice President
Board of Directors

Atlanta, GA
Homeowners Association

Committee Chair

Head of board committee that coordinated deployment of Google Fiber Internet to our multi-unit building. This recently completed major infrastructure project incorporated multiple stakeholders, communicating timelines to residents & ensuring all parties were held to their contractual agreements.

Professional Skills

Professional Skills

Industry Knowledge

Salesforce

ThreeFlow

HIPAA Compliance

Customer Service

Project Management

People Management

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